How to Run Your Store from Your Phone with the CartWhizz Admin App

Most store owners don't run their business from a desk. Orders come in while you're at the warehouse, at a supplier's, on the road or at home in the evening. A customer messages about a delivery while you're away from your laptop. A courier can't find an address and the parcel is about to come back.

The CartWhizz Admin app puts your store in your pocket. It is the same store, the same orders and the same staff accounts as your web admin, made for a phone: fast lists, big buttons, the camera as a barcode scanner, and notifications the moment something needs you.

Here is what you can do with it, and how to get started. For the quick tour with screenshots, see the CartWhizz Admin app page.

What the CartWhizz Admin app is

The CartWhizz Admin app is the mobile app for CartWhizz store owners and their staff. You sign in with the account you already use on the web admin, and the app shows exactly what your role allows. An owner sees everything; a packer who only handles shipping sees the orders and packing tools, not your billing or settings.

It is not a cut-down viewer. You can take an order from first notification to delivered without opening a laptop: confirm it, book the courier, print the label, mark it shipped, handle a delivery problem and refund it if you need to.

See your day at a glance

The Home tab answers the first question of every morning: how is the store doing? It shows gross sales, orders, visitors and average order value for today or the last seven days, with a small sales chart.

Below that, Needs your attention lists what is waiting for you: orders waiting to ship, products running low, return requests and failed payments. Each card opens the list behind it, so the path from "something is wrong" to fixing it is one tap.

You can also add the CartWhizz: today widget to your home screen, showing today's sales, orders and orders to ship without opening the app, and long-press the app icon for shortcuts to scan a product, add a product or see orders to ship.

Orders, from notification to doorstep

Switch on notifications and the app tells you about new orders, cancellations, return requests, low stock, failed payments, delivery problems and customer messages. You choose which ones. Tap a notification and the app opens that order, even if it belongs to another of your stores.

The Orders tab works the way you think about orders: by what needs doing. Tap To ship to see what to pack today, or filter by payment status and date. Search by order number, customer name or email. Need to move twenty orders to Processing? Select them and change the status in one go.

Inside an order you have everything in one place:

• call, WhatsApp or email the customer straight from the order
• fix the shipping address
• download the invoice and share it on WhatsApp or email
• mark the order shipped with a tracking number
• record a payment that arrived outside the store, such as cash on delivery
• add an internal note, refund or cancel

If you use a connected shipping carrier, Ship with courier lets you compare courier rates, book the cheapest one and print or share the label and manifest from your phone. On a busy day, the Shipping queue books many orders with Shiprocket or ShipMaxx in one go and shows the result for each. Delivery windows sets your processing days, cut-off time, ship days and holidays.

Take orders on the phone or over WhatsApp

Many sales still start with a phone call or a WhatsApp message. With Create order you add products by searching or by scanning their barcode, pick an existing customer or type in a walk-in customer, choose delivery or a counter sale, and record the payment as paid or awaiting payment. Not ready to confirm? Save it as a draft order and come back to it later.

A packing station in your pocket

The Packing screen turns a phone into a simple packing station. Filter to the orders still to pack, scan an order number or AWB with the camera to pull up the right order instantly, tap Packed when the parcel is sealed, then ship it or print the label.

When a courier reports a failed delivery, it shows up in Delivery problems. You decide on the spot: ask for a re-attempt, give the courier a corrected address or phone number, or have the parcel returned. Acting the same day is often the difference between a delivered order and an expensive return.

Products and stock without a laptop

Adding a product from a phone sounds painful, but the phone is where the photos are. In the app you take product photos with the camera or pick them from your gallery, reorder them, and fill in the price, stock, shipping and search listing. Sizes and colours become variants in a few taps, and you can edit the price and stock of every variant in one list.

A few things make it faster:

• Scan opens the product behind a barcode, so a stock check is: point, scan, adjust.
• Quick edit changes price and stock straight from the product list.
• Select several products to show, hide or restock them together.
• Fill in with CartWhizz AI writes the search listing for you.

The Inventory screen lists everything running low or out of stock, so restocking starts from a list, not a guess.

Customers, messages and reviews

Customer profiles show contact details and order history, with one-tap call, WhatsApp and email. Your live chats with shoppers are in the inbox at the top of every screen, and you can reply with text or a photo. Product reviews can be approved, hidden or answered from the same app.

If your store sells on WhatsApp, the WhatsApp inbox shows every conversation: take over from the bot, reply with text or a quick reply, then hand it back. Assistant chats shows what shoppers asked your AI shopping assistant, so you know what they are looking for.

Win back abandoned checkouts

Shoppers who leave at checkout are your warmest leads. With the Abandoned Cart module on, the Abandoned checkouts screen shows each one with its items and total. One tap opens WhatsApp with a message that links back to their cart, or you can call, email, or send your store's reminder email. It takes seconds, and it is the kind of personal follow-up that big stores can't do at scale.

Discounts and analytics

Create a coupon on the spot when a customer asks for a deal: code, percentage or amount off, number of uses, done. You can edit an existing discount or switch it off just as quickly. The Analytics screen compares the period with the one before, with your sales trend, best sellers and top categories, and, with store analytics switched on, visitors, conversion and the shopping funnel. Reports adds sales, customer, inventory, category and payment reports for the last 7, 30 or 90 days.

CartWhizz AI, in your pocket

The AI tab is CartWhizz AI for your store. Ask it where you are losing sales, which products sell best, or what to restock. It can also make changes, like setting the stock of low-stock products, and it always shows the change and waits for you to confirm before applying it. To ask by voice, use your keyboard's microphone.

Built for real working days

• Several stores? Sign in to each and switch from the store name at the top.
• Light or dark? Pick Light, Dark or follow your phone's setting.
• Shared phone? Turn on fingerprint or face unlock, and the app locks after a minute in the background.
• Patchy signal? Screens you opened recently stay readable offline.
• Your colours. The app takes your store's own colour, kept readable in light and dark.
• Something wrong? Report an issue with a photo or video from the app and follow it on the issue board, from In development to Released. Or chat with the CartWhizz support team directly.

How to get started

1. Get the app from the store badges on the CartWhizz Admin app page.
2. Open it, enter your store name, then sign in with your admin email and password.
3. Go to More → Notifications and choose the alerts you want.

That's it. Our CartWhizz Admin app guide walks through every screen step by step, with screenshots.

Frequently asked questions

Can my staff use it? Yes. Each staff member signs in with their own account and only sees what their role allows.

Can I do everything from the app? Everything you do every day: orders, shipping, packing, products, stock, customers, discounts, analytics and AI. Store setup such as themes, menus, tax rules and staff invitations opens the web admin from the app.

Does it work offline? Recently opened screens stay readable without a connection; changes need internet.

Run your store from anywhere

Your customers shop from their phones. Now you can run the store from yours. Get the CartWhizz Admin app and read the step-by-step guide to get set up in minutes. Not on CartWhizz yet? Start your store and manage it from day one on your phone.