Frequently asked questions
Getting started
What is CartWhizz?
CartWhizz is a hosted online store builder and ecommerce platform for Indian businesses. Build your own store or multi-vendor marketplace with GST invoices, UPI, card and cash on delivery payments through Razorpay or PayU, and Shiprocket shipping. Your storefront, products, orders, customers and connected apps work together in one system. Launch checklist
Do I need to know how to code?
You can start with a theme and use the visual editor to change layouts, colors, content and typography. Add your products and configure how you want to sell. Browse themes
Can I use my own brand and domain?
Yes. Customize the storefront for your brand and connect your own domain. You control the content and customer experience. Store guide
Can I run a multi-vendor marketplace?
Yes. CartWhizz includes vendor onboarding, product review, commission and order workflows so independent sellers can operate within your marketplace. Marketplaces
Pricing & billing
How does pricing work?
Pick one monthly plan. Every plan starts with a 7-day free trial and charges 0% commission up to its monthly sales limit; above it you pay commission only on the extra sales. Current prices, limits and add-on terms are on the live pricing page before you create a store. Plan questions and examples
Are the apps separate from my store?
The customer, POS, vendor, inventory and delivery experiences connect to the same commerce platform. App availability and any add-on charges depend on the configuration and plan you choose. Apps
Does the comparison guarantee I’ll save money?
No. It compares recurring costs under your inputs. Sales volume, payment mix, billing term, apps and required capabilities affect the result. It shows when CartWhizz costs less, the same, or more in that scenario. Cost calculator
Payments & shipping
Which payment methods and delivery partners can I use?
All of them, on every plan. There is no plan limit on payment gateways or delivery partners. Charges from payment providers and couriers are billed by them, not by CartWhizz. Payments and shipping guides
Support
How do I contact CartWhizz?
Email [email protected], call or WhatsApp +91 88260 92598. All contact options
Still have a question? Contact us.