Frequently asked questions

CartWhizz is a hosted online store builder and ecommerce platform for Indian businesses. Build your own store or multi-vendor marketplace with GST invoices, UPI, card and cash on delivery payments through Razorpay or PayU, and Shiprocket shipping. Your storefront, products, orders, customers and connected apps work together in one system. Hosting, security certificates and updates are handled for you, so there is nothing to install or maintain. Start from a ready theme, add your products, connect your own domain and go live. CartWhizz is a brand of Ecarter Technologies, based in Noida, and every plan starts with a free trial. Launch checklist →

You can start with a theme and use the visual editor to change layouts, colors, content and typography. Add your products and configure how you want to sell. Add products one by one or import them from a spreadsheet (CSV or Excel), and set up payments and shipping from your admin with step-by-step guides. CartWhizz AI can draft product descriptions for you. If you do want to change code, store owners and admins can add their own scripts and styles. Browse themes →

Yes. Customize the storefront for your brand and connect your own domain. You control the content and customer experience. Your store goes live straight away on a free yourstore.cartwhizz.com address, and you can point a domain you own to it at any time; CartWhizz issues the security certificate for it. Your logo, colours, fonts, menus and pages are yours to set. Store guide →

Yes. CartWhizz includes vendor onboarding, product review, commission and order workflows so independent sellers can operate within your marketplace. Each vendor gets their own workspace, on the web and in the Vendor app, to manage their products, prepare their orders and review earnings and settlement records. You approve sellers and their products, set the commission rules and see every order across the marketplace, while shoppers get one branded shopping experience. Marketplaces →

Yes. You can update your phone number at any time after you sign up. If you need help with it, contact us at [email protected].

Pick one monthly plan. Every plan starts with a 7-day free trial and charges 0% commission up to its monthly sales limit; above it you pay commission only on the extra sales. Current prices, limits and add-on terms are on the live pricing page before you create a store. Plan prices are before GST, and every CartWhizz charge comes with a GST invoice. Payment gateway and courier charges are billed by those providers, not by CartWhizz. Optional apps have their own monthly price and setup charge. Plan questions and examples →

The customer, POS, vendor, inventory and delivery experiences connect to the same commerce platform. App availability and any add-on charges depend on the configuration and plan you choose. A sale at your shop counter on the POS updates the same stock your website sells from, inventory changes show everywhere at once, and delivery staff see the orders assigned to them. There is nothing to sync between separate systems. Apps →

No. It compares recurring costs under your inputs. Sales volume, payment mix, billing term, apps and required capabilities affect the result. It shows when CartWhizz costs less, the same, or more in that scenario. Cost calculator →

All of them, on every plan. There is no plan limit on payment gateways or delivery partners. Charges from payment providers and couriers are billed by them, not by CartWhizz. CartWhizz connects to Razorpay and PayU for UPI and card payments, supports cash on delivery, and ships through Shiprocket and other delivery partners. Each provider is switched on and set up from your admin. Payments and shipping guides →

No. CartWhizz doesn't charge anything for payment methods, on any plan, and you can use any of the methods we support. If you need a payment method that isn't in CartWhizz yet, we'll add it for you free of charge. Payment providers such as Razorpay or PayU charge their own transaction fees, which they bill to you directly.

No, CartWhizz doesn't charge for shipping methods. We provide ready connections to shipping partners such as Shiprocket and DHL. To use one, you open your own account with that partner and connect it to your store. CartWhizz doesn't provide courier services itself, so delivery charges are set and billed by your shipping partner.

Email [email protected], or call or WhatsApp +91 88260 92598 or +91 81304 64545. WhatsApp is the quickest way to reach us. For help setting up your store, the store guide answers most questions step by step, and sales can help you choose a plan or move from another platform. All contact options →