Help centre

Every feature

Everything a CartWhizz store can do. Each feature links to its guide; the badge shows which plans include it.

Payments

  • Digital Wallet

    Store credit for your customers: they top up and pay with it, and you can add credit, settle returns into it and run top-up bonus offers.

    All plans
    Read the guide →
  • Direct Payments

    Meant to record how each order's money splits between your sellers and your commission, with a payment model per seller. Not working yet: no split records are created.

    Included: EnterpriseAdd-on: Growth, ProMarketplace stores
    Read the guide →
  • Payment Restrictions

    Hide payment methods by order total, customer group or state, for example no cash on delivery above a certain amount.

    All plans
    Read the guide →
  • Payout Batches

    Pay many sellers at once: group payouts into a batch and download the bank file.

    Included: EnterpriseAdd-on: Growth, ProMarketplace stores
    Read the guide →
  • PayU Checkout Express (Quick Checkout)

    A one-tap checkout button on the cart, cart drawer and product page, powered by PayU: the shopper confirms their phone, address and payment in one sheet.

    Every store
    Read the guide →
  • Shiprocket Checkout

    A one-tap checkout button on the cart, cart drawer and product page, powered by Shiprocket's hosted checkout.

    Every store
    Read the guide →
  • Vendor Payouts

    Pay your sellers what they have earned, automatically or by hand.

    Included: EnterpriseAdd-on: Growth, ProMarketplace stores
    Read the guide →

Shipping

  • Delivery Scheduling

    Shoppers pick a delivery date and time slot at checkout. You set slots for each shipping method and weekday, with how many orders each can take; holidays and working days come from your Delivery Window settings.

    All plans
    Read the guide →
  • Delivery Window

    Shows shoppers an estimated delivery date on the product page, counting only your working days and skipping holidays.

    All plans
    Read the guide →
  • EasyPost Shipping

    Connects your EasyPost account for live rates, labels and tracking from USPS, UPS, FedEx, DHL and many other carriers.

    All plans
    Read the guide →
  • Fulfillment

    For marketplaces that pack and ship orders for some sellers: a status timeline, tracking and a fulfilment fee per seller. Not working yet: fulfilment records are not created for orders.

    Included: EnterpriseAdd-on: Growth, ProMarketplace stores
    Read the guide →
  • ShipMaxx Shipping

    Connect your ShipMaxx account: courier rates, shipments created by hand or automatically, tracking, undelivered orders and weight disputes.

    Every store
    Read the guide →
  • Shiprocket Shipping

    Connect your Shiprocket account: courier rates, shipments created by hand or automatically, tracking, returns, undelivered orders and weight discrepancies.

    Every store
    Read the guide →

Marketing

  • Abandoned Cart

    Emails shoppers who left products in their cart a series of reminders with a link back to their cart, and shows how many came back and bought. On for every store.

    All plans
    Read the guide →
  • Auto Coupons

    Meant to send each customer a unique coupon automatically after an order that matches your rule. Not working yet: rules do not create codes.

    Every store
    Read the guide →
  • Back-in-stock Notifications

    Meant to let shoppers leave their email on a sold-out product and get an email when it is back. Not working yet: the Notify me button is not shown on the store.

    All plans
    Read the guide →
  • CRM

    Customer audiences and campaigns: build customer groups from rules (what they bought, where they live, whether they agreed to marketing) that update by themselves, then email or text them.

    Every store
    Read the guide →
  • Data Feeds

    Product feeds for Google Shopping, Facebook catalogues and other channels. Not ready yet: the feed link does not work and product links are incomplete.

    Every store
    Read the guide →
  • Facebook Pixel

    Sends your store's visits, add-to-carts and purchases to Meta (Facebook and Instagram ads). Add the Conversions API token so purchases still count when a browser blocks the pixel.

    All plans
    Read the guide →
  • Google Ads Conversion Tracking

    Reports purchases (and optionally add-to-carts and checkouts started) to Google Ads with the order value, and adds the remarketing tag to your store.

    All plans
    Read the guide →
  • Newsletter

    Newsletter sign-up on your store, your subscriber list, and email campaigns to them.

    Every store
    Read the guide →
  • Partner Management

    Run a partner or affiliate programme: partners share links, you track the sales they send and reward them by tier.

    All plans
    Read the guide →
  • Product Offers

    Shows an "Available offers" card under Add to Cart on the product page (bank and card offers, coupons, combo and free-shipping deals), and the same offers in the cart and at checkout. Only promotions marked to show on the product page are listed.

    All plans
    Read the guide →
  • Promotions

    Discounts and coupon codes: percentage, fixed amount, free shipping and buy-X-get-Y, for chosen products, categories or customers.

    Every store
    Read the guide →
  • Reward Points

    Customers earn points on what they buy and spend them as a discount on later orders. You set how many points they earn, what a point is worth, how much of an order points can pay, and when points expire.

    All plans
    Read the guide →
  • SEO

    Clean addresses, page titles and descriptions, share previews, a sitemap and redirects, so search engines and AI answer engines understand your store.

    Every store
    Read the guide →
  • Tracking Scripts

    Add other tracking or chat scripts to your store, such as Hotjar, Microsoft Clarity or your own pixels, without editing code.

    All plans
    Read the guide →
  • Voucher System

    Voucher codes customers enter at checkout for a discount.

    Every store
    Read the guide →

Storefront

  • Advanced Wishlist

    Lets signed-in shoppers sort the products they save into their own named lists, such as Gifts, Kitchen or Office wear.

    All plans
    Read the guide →
  • AutoNest Vehicle Storefront

    Extra storefront blocks for the AutoNest vehicle theme, including an example loan payment calculator. Use it together with the AutoNest theme.

    All plans
    Read the guide →
  • Banners

    Home page sliders and promotional banners, scheduled, shown to chosen customer groups, and placed on any page with the layout editor.

    Every store
    Read the guide →
  • Blog System

    Publish articles on your store at the address you choose (yourstore.com/blogs by default), with categories, tags, authors, scheduling, SEO, an RSS feed, related posts and optional comments. On for every store; switch it off to hide the blog.

    All plans
    Read the guide →
  • Bulk Cart

    Lets buyers add many products to the cart at once by uploading a CSV file of SKUs and quantities. Useful for wholesale buyers.

    All plans
    Read the guide →
  • CartWhizz AI

    CartWhizz AI: a shopping assistant on your store that answers product questions with real product cards, tracks orders, explains your policies and hands over to a person; an assistant for you in the admin that answers questions about your store and makes changes when you confirm; and product description writing in the product editor.

    Every store
    Read the guide →
  • Catalog Store

    Meant to let a marketplace seller show products without selling them on your store (a Buy now link or Request a quote instead of Add to cart). Not working yet: products stay buyable.

    Included: EnterpriseAdd-on: Growth, ProMarketplace stores
    Read the guide →
  • Custom Forms

    Build forms such as contact, quote requests or wholesale applications, and read the replies in your admin.

    Every store
    Read the guide →
  • Master Products

    A shared product catalogue for your marketplace: sellers attach their offer to a master product instead of creating duplicates, and shoppers see the best offer.

    Included: EnterpriseAdd-on: Growth, ProMarketplace stores
    Read the guide →
  • Mobile App

    Runs your own shopping app for iOS and Android: the app's look, its home screen, push notifications and the minimum version customers must update to.

    Included: EnterpriseAdd-on: Starter, Growth, Pro
    Read the guide →
  • OpenStreetMap

    Fills in country, state and city from a pincode on address and shipping forms, and lets shoppers drop a pin on a map for their exact location. Powered by OpenStreetMap.

    All plans
    Read the guide →
  • Product Compare

    Lets shoppers compare products side by side.

    All plans
    Read the guide →
  • Product Reviews

    Customers rate and review products; you approve and reply to reviews.

    All plans
    Read the guide →
  • Product Stickers

    Badges on product cards and the product page, such as New, Sale, Out of stock or your own labels, with rules for when each one shows.

    All plans
    Read the guide →
  • Search Management

    Tune your store search: synonyms, words to ignore, products to push up, and what shoppers searched for.

    All plans
    Read the guide →
  • Wishlist

    Shoppers save products to a wishlist, share it and move items to the cart.

    Every store
    Read the guide →

Catalog

  • Google Product Images

    In the product editor, search Google Images for a product, pick the pictures you want and add them to the product's gallery.

    All plans
    Read the guide →
  • Product Bundles

    Sell products together as a bundle at a special price.

    All plans
    Read the guide →

Commerce

  • Buy Now (Express Checkout)

    Adds a Buy Now button to the product page that takes the shopper straight to checkout with just that product, skipping the cart.

    All plans
    Read the guide →
  • Gift Certificates

    Create and sell gift certificates (a code with a value): shoppers can buy them on your store, check their balance and redeem them at checkout. A gift certificate is a payment, like a gift card, not a discount.

    All plans
    Read the guide →
  • Guest Checkout

    Let shoppers buy without creating an account.

    Every store
    Read the guide →

Analytics

  • Analytics

    Sales, orders and product reports for any date range, with CSV export and scheduled email reports.

    Every store
    Read the guide →
  • Engagement Analytics

    Counts views, clicks, impressions, add-to-carts, wishlists and orders for each product, category, page and banner.

    All plans
    Read the guide →
  • Google Analytics 4

    Connects Google Analytics 4 to your store, including e-commerce events such as purchases.

    All plans
    Read the guide →
  • Google Tag Manager

    Adds your Google Tag Manager container to your store and sends the standard e-commerce events (product views, add to cart, checkout steps and purchases) so you can set up Google Analytics, Ads and other tags in Tag Manager.

    All plans
    Read the guide →
  • Store Analytics

    See your store's visitors: how many, where from (sources, campaigns, countries, devices), top pages and products, the shopping funnel from product view to order, searches with no results, and a comparison with the previous period. It uses no cookies and sends nothing to third parties.

    All plans
    Read the guide →

Security

  • OTP Verification

    Sends one-time codes by email or text to confirm customers: log in without a password, verify a new account, confirm checkout, or confirm a changed email or phone. You choose the code length, how long it lasts and which flows use it.

    All plans
    Read the guide →
  • reCAPTCHA

    Google reCAPTCHA keeps bots away from your sign-up, login, contact and newsletter forms.

    Every store
    Read the guide →
  • Two-Factor Authentication

    Adds a second step to logging in: a six-digit code from an authenticator app. Make it optional or required for staff and customers. Switching the module off stops new sign-ups to it but does not remove it from accounts that already use it.

    All plans
    Read the guide →

Operations

  • Access Restrictions

    Stop chosen visitors from using your store by IP address or country, for example a fraudster placing fake orders, or everyone outside India.

    All plans
    Read the guide →
  • Advanced Inventory

    Track stock as physical units: receiving, put-away into bins, transfers between locations, stock counts, landed costs and a full history of every movement. You choose which simple products use it; other products keep their normal stock until you add them.

    All plans
    Read the guide →
  • Canada Tax

    Charges Canadian GST/HST and provincial PST/QST based on the province you ship to. While it is off, orders to Canada are charged no tax.

    All plans
    Read the guide →
  • Commissions

    Works out your marketplace commission on each sale, by seller, category or product, and holds sellers' earnings until returns are safe.

    Included: EnterpriseAdd-on: Growth, ProMarketplace stores
    Read the guide →
  • Cookie Consent

    Shows a cookie banner where visitors accept or refuse cookies by type (essential, analytics, marketing, personalisation). Google Analytics and your ad pixels wait for their choice.

    All plans
    Read the guide →
  • Email Notifications

    The emails your store sends — order confirmations, shipping updates and more — with editable templates and a log of every email.

    Every store
    Read the guide →
  • EU VAT Tax

    Charges VAT for the EU country (or the UK) you ship to, with reverse charge for business buyers who give a valid VAT number. While it is off, orders to the EU and UK are charged no tax.

    All plans
    Read the guide →
  • India GST Tax

    Charges Indian GST: CGST + SGST when you ship within your own state and IGST when you ship to another state, at the standard GST rates. While it is off, orders in India are charged no tax.

    All plansIndia stores
    Read the guide →
  • India KYC (Digio / DigiLocker)

    Verifies Indian sellers' identity through Digio and DigiLocker: Aadhaar, PAN and bank account checks. Needs your own Digio account.

    Included: EnterpriseAdd-on: Growth, ProMarketplace storesIndia stores
    Read the guide →
  • Order Notifications

    Shows new orders in your admin the moment they arrive, with a sound, without refreshing the page. Also unlocks Notification Preferences, where you switch individual emails on or off.

    All plans
    Read the guide →
  • Pickup Points (Click & Collect)

    Let customers collect orders from your store or a counter instead of delivery. It appears as a shipping option at checkout and, for locations linked to a warehouse, shows stock per store on the product page.

    All plans
    Read the guide →
  • Point of Sale

    Sell over a counter: a register with barcode scanning, held carts, split payment and counter returns, plus cashier shifts, cash-drawer checks and end-of-day reports. Uses the same products, stock and orders as your online store.

    Included: Pro, EnterpriseAdd-on: Starter, Growth
    Read the guide →
  • Product Moderation

    Sellers' new products wait for your approval before they appear on the store.

    Included: EnterpriseAdd-on: Growth, ProMarketplace stores
    Read the guide →
  • Recycle Bin

    Deleted products, categories, pages and orders go to a recycle bin first, so you can bring them back.

    All plans
    Read the guide →
  • Returns & RMA

    Lets customers ask to return items from their order page. You set how long returns are allowed, inspect what comes back, and settle with a refund, an exchange or store credit, with optional prepaid return labels.

    All plans
    Read the guide →
  • Security

    Blocks IP addresses and locks accounts after repeated failed logins. Two-factor login is a separate module.

    All plans
    Read the guide →
  • SMS Notifications

    Text messages to customers for order updates, one-time codes and promotions, sent to the phone number on their account or guest order. Choose Twilio, MSG91 or Vonage and manage the messages and which events send them.

    All plans
    Read the guide →
  • Suppliers & Purchase Orders

    Keep your suppliers and what each product costs from them, and raise purchase orders. Receiving a purchase order adds the stock to the warehouse you choose.

    All plans
    Read the guide →
  • US Sales Tax

    Charges US sales tax in the states where you have nexus, using the built-in rates or your Avalara or TaxJar account. While it is off, orders to the US are charged no tax.

    All plans
    Read the guide →
  • Vendor Debts

    Tracks money sellers owe you, for example when their commission is more than their payout.

    Included: EnterpriseAdd-on: Growth, ProMarketplace stores
    Read the guide →
  • Vendor KYC

    Check sellers before they sell: they upload documents and you approve them.

    Included: EnterpriseAdd-on: Growth, ProMarketplace stores
    Read the guide →
  • Vendor Moderation

    New seller sign-ups wait for your approval.

    Included: EnterpriseAdd-on: Growth, ProMarketplace stores
    Read the guide →
  • Vendor Plans

    Subscription plans for your sellers, each with its own commission rate.

    Included: EnterpriseAdd-on: Growth, ProMarketplace stores
    Read the guide →
  • Vendor Referrals

    Sellers earn a reward for bringing other sellers to your marketplace.

    Included: EnterpriseAdd-on: Growth, ProMarketplace stores
    Read the guide →
  • Vendor Usergroups

    Lets sellers create their own customer groups for special prices and products only some customers see.

    Included: EnterpriseAdd-on: Growth, ProMarketplace stores
    Read the guide →
  • Vendor Visibility

    Choose which sellers and seller products appear on your store.

    Included: EnterpriseAdd-on: Growth, ProMarketplace stores
    Read the guide →
  • Warehouses & Multi-location Stock

    Keep stock in more than one location. Once on, each location holds its own stock and the product's quantity is the total of all locations.

    Included: EnterpriseAdd-on: Starter, Growth, Pro
    Read the guide →
  • Webhooks

    Notify your own systems when something happens in your store, such as a new order, product or customer. Each message is signed so you can check it came from your store.

    All plans
    Read the guide →
  • WhatsApp Notifications

    WhatsApp messages to customers for order updates, one-time codes and promotions, sent to the phone number on their account or guest order. Uses message templates approved in your own WhatsApp Business account, through the WhatsApp Cloud API, Twilio or Gupshup.

    All plans
    Read the guide →

Admin

  • Help Tutorials

    The help button on every admin page: a short guide to the page you are on, plus links to the feature guides and the store guide.

    Every store
    Read the guide →

Still stuck?

Talk to the CartWhizz team.