Email Notifications
Every email your store sends automatically — order confirmations, shipping and delivery updates, password resets and more — with your sender name, editable templates in each language, and a log of every email. Always on.
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- Section 1
What is Email Notifications?
Email Notifications covers every email your store sends automatically: order confirmations, shipping and delivery updates, cancellations ...
- Section 2
Getting started
Emails work from day one. To make them look like yours:
- Section 3
Common use cases
- Section 4
Notification triggers + events catalogue
The main emails and when they go out:
- Section 5
Admin walkthrough — configure templates
Open Settings → Communications → Email Templates.
- Section 6
Admin walkthrough — sender and channels
Covered in Settings → Communications → Email Settings: From Name, From Address, department addresses, and — on stores that can use their ...
- Section 7
Email templates (reference)
Placeholders in double curly brackets are replaced with real details when the email is sent — for example {{customername}}, {{ordernumber...
- Section 8
Customer / recipient experience
If a customer can't find an email, ask them to check Spam or Promotions, then check Email Logs.
- Section 9
Switching emails on and off
This page needs the Real-Time Order Notifications module. Without it, the page asks you to enable that module.
- Section 10
Email log + delivery
"Sent" means your store sent it; it doesn't guarantee the customer opened it.
- Section 11
Permissions + roles
Set permissions in Customers → User Groups. Give template editing only to people who should change what customers receive.
- Section 12
Edge cases + gotchas
- Section 13
FAQ
- Section 14
Settings reference
Subject, HTML Body, Text Body, Status, language versions, Reset to Default, Send Test, Library, Snippets.
- Section 15
Troubleshooting
1. Open Email Logs and search for their address.
- Section 16
Glossary