Email log + delivery
Settings → Communications → Email Logs shows every email your store has sent.
- At the top: Sent Today, Failed Today, Queue Size and Total.
- Each row: Recipient, Subject, Template, Event, Status, Retries and Sent At.
- Search, filter by status, event or recipient email, and turn on Auto Refresh.
- Click a row for details, including the error message for a failed email and a Preview of what was sent.
- Resend sends a failed or missing email again.
Statuses
| Status | Meaning |
|---|---|
| Queued | Waiting to go out (usually seconds). |
| Sending | Being sent now. |
| Sent | Handed to the mail server. It may still land in spam. |
| Failed | Couldn't be sent — open it to see why, then Resend. |
| Bounced | The recipient's mail server refused it (wrong or full address). |
"Sent" means your store sent it; it doesn't guarantee the customer opened it.