Customer / recipient experience

• Emails come from your store name and, when the customer replies, go to your From Address (or the matching department address).
• They're designed with your logo and colours, work on phones, and adapt to dark mode.
• The language follows the customer's language when you have a version for it, otherwise your default language.
• Marketing emails (abandoned-cart reminders, newsletters) have an Unsubscribe link. Order and account emails don't, because customers need them.
• Order emails include the order number, items, totals and — with Delivery Scheduling — the booked delivery date and slot.

If a customer can't find an email, ask them to check Spam or Promotions, then check Email Logs.