Admin walkthrough — configure templates

Open Settings → Communications → Email Templates.

Find a template

The Templates tab lists every email with its Name, Subject, status (Active / Inactive) and whether it's a System Template or Custom. Search by name or subject.

Edit

1. Click a template, then Edit Template.
2. Change the Subject and the body. Switch between Visual (like a word processor) and HTML. The Text Body is the plain-text version for email apps that don't show designs.
3. Available Variables lists the placeholders for this email, like {{order_number}} or {{customer_name}}. Click one to copy it. Keep the double curly brackets.
4. Click Send Test to email yourself a sample, then save.

Reset to Default brings back the original wording (your changes are lost).

Languages

If your store has several languages, pick a language at the top. A Not translated badge means customers reading that language get the default version — click to create a copy and translate it.

Template library

Library offers ready-made designs you can apply to one email, or a collection to apply to many at once.

Snippets

The Snippets tab holds reusable pieces, such as a shared header or footer. Change a snippet once and every email using it updates.

Switching an email off

Use Toggle Status to make a template Inactive. To stop an event's emails completely, use Notification Preferences.