Getting started: SMTP / Resend
Emails work from day one. To make them look like yours:
1. Set your sender details
Open Settings → Communications → Email Settings.
- From Name — your store name as customers should see it, e.g. "Kalaa Handlooms".
- From Address — where customer replies should go, e.g.
[email protected]. Use an inbox someone reads. - Department Emails (optional) — separate addresses for Orders, Help / Support, User Accounts and Newsletter. The Help / Support address also receives form submissions. Blank ones use the From Address.
Save. Changes apply to the next email sent.
2. Send a test
Under Send Test Email, type your own email and click Send Test. Check it arrives (look in Spam the first time, and mark it "Not spam").
3. Check the main templates
Open Settings → Communications → Email Templates and look at Order Confirmation, Order Shipped and Welcome Email. Your logo and colours come from your branding. Change wording if you like — see Admin walkthrough — configure templates.
Using your own mail server (if shown)
If SMTP Settings appear on the Email Settings page, you can connect your own server (for example Zoho Mail or Google Workspace): SMTP Host, SMTP Port (587 with TLS is common), SMTP Username, SMTP Password and Encryption. Then Send Test. If you see "delivered by the platform's mail server" instead, CartWhizz sends for you and there's nothing to set up.