FAQ

Do I need my own email server? No. CartWhizz sends emails for you under your store name.

Where do customer replies go? To your From Address, or the department address for that kind of email.

Can I change what the emails say? Yes, in Email Templates.

Can I send emails in Hindi? Yes — add Hindi as a store language and create a Hindi version of each template.

A customer didn't get their email. What now? Check Email Logs; if it failed, fix the address and Resend. Otherwise ask them to check Spam.

Can I turn off a particular email? Yes, in Notification Preferences (needs the Real-Time Order Notifications module), or make the template Inactive.

Can I turn off all emails? No.