Edge cases + gotchas

Email Notifications

Edge cases + gotchas

  • No "order complete" email when you mark an order Complete (known problem). Use the Delivered status if you want customers emailed on delivery.
  • Edited templates keep your text. New placeholders added later (like the delivery slot) don't appear in templates you've changed — add them yourself or Reset to Default.
  • Missing language version — customers in that language get your default-language email.
  • Spam folder — the first emails to a new customer can land in spam, especially with your own SMTP and no SPF/DKIM.
  • Notification Preferences needs the Real-Time Order Notifications module.
  • No master switch to stop all emails.
  • Bounces aren't blocked automatically; fix wrong customer emails on their account.
  • Test orders send real emails to real addresses — use your own email when testing.