Troubleshooting

Customers aren't getting emails.

1. Open Email Logs and search for their address.
2. Failed — open it for the error; check the address, fix it, Resend.
3. Sent — it left your store; ask them to check Spam / Promotions.
4. Not in the log at all — that email may be switched off in Notification Preferences, or its template set to Inactive.

My test email doesn't arrive.

Check the address you typed, then Spam. If you use your own SMTP, check host, port, username, password and encryption with your email provider.

Replies go to the wrong inbox.

Check From Address and the Department Emails in Email Settings.

An email shows {{something}} or a blank.

The placeholder isn't available for that email, or it was mistyped. Check Available Variables, or Reset to Default.

Customers get English instead of their language.

Create that language version of the template.

Notification Preferences says "Module Not Enabled".

Switch on Real-Time Order Notifications in Settings → Modules.

No email when I mark an order Complete.

Known problem; that email isn't sent at the moment.