Auto Coupons
Meant to send each customer their own discount code after an order — first order, 3rd order, big orders or every order. Known problem: rules currently don't create any codes.
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- Section 1
What is Auto Coupons?
Auto Coupons sends a customer their own discount code after an order, to bring them back for the next one. You set up a rule once — for e...
- Section 2
Getting started
Auto Coupons is always available — there is nothing to switch on. To use it you need the promotions permission.
- Section 3
Common use cases
Trigger First Order, 10% off, minimum order ₹500, valid 30 days. Encourages a second purchase while the first is fresh.
- Section 4
Admin walkthrough — create a rule
Open Marketing → Auto Coupons and click Create Rule.
- Section 5
Admin walkthrough — preview and test
There is no preview mode, so test before you switch a rule on for everyone.
- Section 6
Customer experience
1. The customer places an order. When you mark it Complete, any matching rule creates a code.
- Section 7
Trigger types
A rule checks each order when it is marked Complete. Only completed orders count — pending, shipped, cancelled or returned orders do not.
- Section 8
Redemption + lifecycle
The customer types the code into the coupon box in the cart or at checkout. It works like any coupon you create in Marketing → Promotions:
- Section 9
Permissions + roles
Staff need the promotions permission (manage promotions) to open Marketing → Auto Coupons and create or change rules. Set it in Customers...
- Section 10
Edge cases + gotchas
- Section 11
FAQ
- Section 12
Settings reference
Each rule has these fields (Marketing → Auto Coupons → Create Rule):
- Section 13
Troubleshooting
At the moment this is a known problem: rules don't run when orders are completed, so no codes are created for any store. Once it is fixed...
- Section 14
Glossary