Getting started

Auto Coupons is always available — there is nothing to switch on. To use it you need the promotions permission.

Known problem — no codes are created at the moment. Rules are meant to run when an order is marked Complete, but that signal is currently not sent, so rules never create or email any codes. You can set up rules now and they will start working once this is fixed. Until then, create an ordinary coupon in Marketing → Promotions and share it yourself (for example in your order emails or on WhatsApp).

Before you start

• Customers need an email address on their account. Guest orders don't get a coupon email.
• You can change the wording of the email in Settings → Communications → Email Templates → Auto Coupon.

Create your first rule

1. Open Marketing → Auto Coupons and click Create Rule.
2. Fill in:
   • Name — for you, e.g. "Thank you — first order".
   • Trigger — First Order.
   • Discount Type — Percentage (%) or Fixed Amount.
   • Discount Value — see the note below.
   • Min Order — the smallest cart the code can be used on, in paise (e.g. 50000 = ₹500). Leave 0 for no minimum.
   • Coupon Prefix — the start of each code, e.g. THANKYOU.
   • Max Uses — leave at 1 so each code is used once.
   • Valid Days — how long the code lasts, e.g. 30.
   • Tick Send coupon via email to customer.
   • Status — Active.
3. Click Save.

Entering amounts: the boxes take small units. For a percentage, 100 = 1%, so type 1000 for 10%. For a fixed amount and the minimum order, type paise: 10000 = ₹100.

Test it

Place a test order as a customer with an email address, then mark the order Complete in Sales → Orders. The code should appear under the rule in Auto Coupons and the email should be sent (check Settings → Communications → Email Logs). Because of the known problem above, no code appears at the moment.