Edge cases + gotchas

Auto Coupons

Edge cases + gotchas

  • Units. Discount Value, Min Order and the amount trigger use small units: 1000 = 10%, 10000 = ₹100. A wrong zero gives a 100× mistake.
  • Codes go out on Complete, not on payment. If you rarely mark orders Complete, customers won't get codes.
  • Cancelled after completion. A code that was already sent stays valid even if the order is later returned. Disable it in Promotions if needed.
  • Guests get no email. The code is created but there is no account email to send it to.
  • Codes can be shared. Anyone with the code can use it once, up to Max Uses.
  • Stacking. Auto coupons don't combine with other coupons in the same cart.
  • Uses count. The Uses column in Auto Coupons doesn't update; check usage in Promotions.
  • No list in the customer account. Customers depend on the email.