FAQ

Do I need to switch it on? No, it's part of every store.

Why didn't the customer get a code? The order must be marked Delivered or Complete for the first time, the rule must be Active, the customer needs an account with an email.

Can customers see their codes in their account? Not yet — only in the email.

Can I resend a code? Not with a button. Find the code under the rule and send it to the customer yourself.

Can a code be used by someone else? Yes, once per person, up to Max Uses.

What happens if I delete a rule? No new codes. Codes already sent still work until they expire.

Can I change the email? Yes, edit the Auto Coupon template in Settings → Communications → Email Templates.