FAQ

Do I need to switch it on? No, it's part of every store.

Why didn't the customer get a code? At the moment no codes are created (known problem). Once fixed: The order must be marked Complete, the rule must be Active, the customer needs an account with an email.

Can customers see their codes in their account? Not yet — only in the email.

Can I resend a code? Not with a button. Find the code under the rule and send it to the customer yourself.

Can a code be used by someone else? Yes, once per person, up to Max Uses.

What happens if I delete a rule? No new codes. Codes already sent still work until they expire.

Can I change the email? Yes, edit the Auto Coupon template in Settings → Communications → Email Templates.