Quick start
What it does. After an order is delivered, asks the customer "How was your delivery?" on WhatsApp with five reply buttons, from 1 (very poor) to 5 (excellent), or by email when WhatsApp can't be used. Answers are saved with the order, low ratings alert your team in the admin app, and Sales → Delivery feedback shows the average and every answer.
Who can use it
- Off until you switch it on.
- Your plan decides whether you can use it. The module card in Settings → Modules shows Not in your plan (with See plans) or Paid add-on (with Buy add-on) when it is not included. The features list shows which plans include it.
Switch it on
- In your admin, open Settings → Modules.
- Find Delivery Feedback. If it is on the Installed tab, click Enable; if not, open the Browse tab and click Install.
- Click Configure to change any setting below (the defaults work for most stores).
Switching it off later stops it working but keeps its data, so switching it back on picks up where you left off.
Where to find it
- Sales → Delivery feedback
Settings
- Wait after delivery (hours) — How long after an order is marked delivered the question is sent, 1 to 168 hours (7 days). Default: 2.
- Thank-you reply — Sent on WhatsApp right after the customer taps a rating. Leave it empty to send no reply. Up to 500 characters. Default: Thank you for rating your delivery. Your feedback helps us improve.
Related
Questions? See the store guide or contact CartWhizz support.