The chat button on your store
The chat button is a round WhatsApp button that floats in a bottom corner of your storefront. Tapping it opens a WhatsApp chat with your number (the WhatsApp app on a phone, WhatsApp in the browser on a computer) with a first message already typed. When the customer sends it, the bot answers as in any other chat.
It shows on every page of your store except checkout, where the page's own buttons need the space, and only while WhatsApp Shop is on.
Set it up
- Open Customers → WhatsApp Shop → WhatsApp Shop settings and go to Chat button on your store.
- Switch on Show the chat button.
- Enter the WhatsApp number for the button, with + and the country code, for example
+15550100123. It is required while the button is on. Once Meta has sent the first message for your number, the field offers Use +15550100123, your WhatsApp number as Meta reports it. - Choose the Button position: Bottom right or Bottom left.
- Change the First message if you like. It is placed in the customer's WhatsApp message box, and they can edit it before sending. Default: Hi, I'd like some help with…
- Click Save changes.
Where it sits
- On phones and tablets it sits above the bottom bars of the store (the menu bar and a product page's buy bar), so it never covers them.
- If the CartWhizz AI shopping assistant is on as well and both are on the right, the WhatsApp button sits just above the assistant's button.
Good to know
- The button uses the number you type here, not your connection settings, so check it is the same number your customers' chats should reach.
- Shoppers need WhatsApp on their device to chat. Everyone else can keep shopping on your website as usual.