CartWhizz AI Assistant (dashboard)

CartWhizz AI is the assistant for the people who run the store: you and your staff in the admin, and sellers in the seller panel. Ask about sales, orders, products, stock and customers in plain words — it answers from your store's own data, and it can make changes for you once you confirm.

Where to find it

• Admin: Home → CartWhizz AI Assistant, the first item in the menu. It is also the page you land on after signing in.
• Sellers: CartWhizz AI Assistant in the seller panel menu.

Who can use it

CartWhizz AI is on for every store.

• Staff need the View reports or Manage settings permission in their user group.
• Sellers only ever see their own sales, orders, products, stock, commissions and payouts — never another seller's or the store's totals. You can switch the assistant on or off, and set a monthly message limit, for each seller under Vendors → edit seller → AI Assistant.

If the assistant isn't available to someone, the page says why instead of showing a chat.

Asking questions

The home screen has one question box and some suggestions, for example:

• "Where am I losing sales?", "Which products sell best?", "Orders waiting to ship"
• Sellers: "How is my revenue this month?", "Which of my products are low on stock?"

Beside it, Today at a glance shows today's revenue and orders, pending orders, low stock and anything that needs your attention.

Answers show figures on cards, tables and charts built from your data at the moment you ask, often with a CSV download. If the assistant writes a number that didn't come from your data, the answer is flagged so you can check it.

Making changes

You can ask CartWhizz AI to do things, for example "put the Diwali banner live", "mark order 1042 as shipped", "create a 10% coupon for first orders", or "add this product" with a photo attached. It can work on products, categories, banners, pages, promotions and coupons, order statuses, reviews, shipping rates, store settings, staff and more.

It never changes anything on its own:

1. It shows a Proposed change card with what will change, from what to what.
2. For many items at once, you can untick the ones you don't want.
3. Nothing happens until you tap Confirm. Cancel drops it.
4. A proposal expires after 30 minutes — just ask again.

It can only do what your own permissions allow, and every confirmed change is checked and logged exactly as if you had made it yourself.

Writing product content

In the product editor (Products → add or edit a product), the Write with CartWhizz AI button writes product text for you:

1. Click Write with CartWhizz AI next to the product name or description.
2. Tick the fields you want: description, short description, and on the edit page the SEO title, SEO description and keywords.
3. Click Write. It usually takes 10 to 40 seconds; you can Stop at any time.
4. Read the suggestions, edit anything, and untick what you don't want.
5. Click Use selected to put the text into the form, then Save the product as usual.

Good to know:

• Nothing is saved until you save the product.
• It writes only from what the editor already holds (name, SKU, keywords, current description). Give the product a name first; a few words of description help.
• If the text contains numbers that weren't in your details (sizes, quantities, claims), they are listed so you can check them before saving.

When the assistant is busy

The AI service is shared by all stores. When it's busy you see "The assistant is busy right now. Please try again in a moment." and nothing else is affected. In the product editor, a busy assistant shows a short message and your form is left as it was.

Your store has a monthly AI allowance, shared by the shopper assistant, the dashboard assistant and product writing. You see it on Marketing → Artificial intelligence → Shopper assistant.