FAQ

A staff member can't see a menu item. Their role doesn't give access to that area. Open Customers → User Groups, open their role, give the area Read Only or Read & Write, and click Save Privileges. They may need to reload the page.

How many staff can I add? It depends on your plan; see the pricing page. You can upgrade from Finance → Billing & Plans.

Can a staff member sign in with Google? Yes, when Google sign-in for the admin panel is switched on and their Google email matches their admin email.

Someone left the company. Open their account, click Revoke all sessions, then Deactivate or Delete User. Change any shared passwords they knew, such as courier or payment gateway logins.