Troubleshooting

Vendor Referrals

Troubleshooting

ProblemCause
A vendor signed up with a share link but no referral appearsKnown gap: sign-up doesn't record the code.
Earnings not in the referrer's balanceKnown gap: earnings aren't paid out.
Earnings continue after the durationKnown gap: duration isn't checked yet. Revoke the referral manually.
Referrals page missingMarketplace store, module on, and View referrals permission needed.