Help centre

CartWhizz store guide

Everything you need to run your store, in the order you will set it up. Each part links to the detailed guide for that feature.

  1. Step 1

    Sign up and choose a plan

    Create your store in a few minutes, try it free, then pick the plan that fits.

  2. Step 2

    Store basics: name, logo, domain, theme and pages

    Give your store its name, logo, colours and address, and set up the pages shoppers see.

  3. Step 3

    Products and catalog

    Add your products with photos, prices, sizes and stock, and organise them into categories.

  4. Step 4

    Payments

    Choose how customers pay you: online gateways such as PayU, cash on delivery, or a one-tap express checkout.

  5. Step 5

    Shipping

    Set your delivery charges, connect your courier account, and offer store pickup if you have a shop.

  6. Step 6

    Taxes and GST invoices

    Charge the right tax on every order and give customers proper GST invoices.

  7. Step 7

    Checkout and logins

    Decide how shoppers check out and sign in, including Google login and one-time codes.

  8. Step 8

    Marketing

    Bring shoppers in and bring them back: coupons, cart reminders, emails, loyalty, tracking pixels, SEO and a blog.

  9. Step 9

    CartWhizz AI

    Your AI assistant: it answers your questions about the store, and helps your shoppers find what to buy.

  10. Step 10

    Orders, refunds and returns

    Handle every order from payment to delivery, and refunds and returns when they happen.

  11. Step 11

    Customers

    See your customers, group them for special prices, and talk to them.

  12. Step 12

    Staff and permissions

    Invite your team and choose exactly what each person can see and change.

  13. Step 13

    Reports

    Know how the store is doing: sales, products, visitors and the shopping funnel.

  14. Step 14

    Backups

    Your whole store is backed up every night, and the owner can restore it.

  15. Step 15

    Multivendor marketplace

    Let other sellers sell on your store, with commissions and payouts.

  16. Step 16

    Billing and invoices

    See what you pay CartWhizz, pay invoices, and change your plan.

  17. Step 17

    Help and support

    Where to get help inside your admin, and how to reach the CartWhizz team.

Still stuck?

Talk to the CartWhizz team.