Orders, refunds and returns

Handle every order from payment to delivery, and refunds and returns when they happen.

Orders. Sales → Orders lists every order. Open an order to:

• change its status (the customer is emailed);
• create a shipment;
• generate the invoice;
• add notes.

Settings → Order Statuses lets you rename or add statuses. A cancelled or failed online payment leaves the order as Incomplete.

Refunds.

• Refund on an order sends the money back through the payment gateway that took it.
• Mark as Refunded only records a refund you made some other way, such as cash or bank transfer.
• Wallet and gift certificate amounts used on a cancelled or refunded order go back to the customer.

Returns. Returns lets customers ask to return items from their order page. You approve the request, receive the goods and refund. Sales → Return Reasons sets the reasons customers choose from.

Fulfilment. For split or third-party fulfilment, see Fulfillment.