Troubleshooting + FAQ

My sticker doesn't show.

• Check its Status is Active.
• Check it is attached to that product (Products tab). On an automatic sticker, check the product matches the conditions and isn't marked Excluded.
• Check today is between its From and Until dates, if it has them.
• Check the right places are ticked on the Display tab.
• Check the module is enabled.

It shows on desktop but looks cut off on mobile. Add a short Mobile label.

It covers the discount badge or wishlist icon. Move it to another corner.

Can stickers appear automatically on new or sale products? Yes. Set the sticker to Automatic on the Rules & schedule tab and add a condition such as On sale or New arrival.

Can a sticker end on a date? Yes. Set Until on the Rules & schedule tab.

Can I attach a sticker to a whole category? Yes. Make it automatic with an In category condition; tick Include subcategories to cover them too.

I removed a product but the conditions keep adding it back. They don't: removing a product from an automatic sticker marks it Excluded. Click the undo arrow next to it to let the conditions add it again.

Auto-assign now is greyed out. Save first. It uses the saved conditions.

A product changed but its sticker didn't update yet. Saving a product updates its automatic stickers at once. Stock changes from orders and the bestseller and new-arrival windows update on the hourly run, or click Auto-assign now.

The Image style shows nothing. The Image URL is empty or wrong. Upload the picture to the media library, copy its link and paste it.

Can sellers add stickers? No, stickers are managed by you.

Still stuck? Ask CartWhizz AI in your admin or contact CartWhizz support from Help.