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Edge cases & gotchas

reCAPTCHA

Edge cases & gotchas

  • Test after enabling. Check login, registration and Forgot password in a private window. If any fails with reCAPTCHA token is required, a browser extension may be blocking Google's script; try another browser, then contact support if it persists.
  • Strict scores block real people. VPNs, office networks and brand-new devices score lower. Don't go above 0.7.
  • Script blockers. Shoppers who block Google scripts can't pass the check.
  • Google outages. If Google can't be reached, requests are allowed through.
  • Not on checkout. Guest checkout and order placement aren't protected by reCAPTCHA; use OTP Verification and Payment Restrictions against fake orders.