Troubleshooting and FAQ

Problem	What to do
Vendor sees "No plan assigned"	Assign one; the default plan isn't given automatically yet.
Vendor can't switch plan	Their products or revenue are above the new plan's limits.
Vendor added more products than their limit	Known gap: the limit isn't enforced when adding products.
Payout used a different commission	Payouts use Commission Rules, not the plan's rate. Add a matching rule.
Vendor wasn't charged	Plan fees aren't collected by CartWhizz. Bill them yourself.
Can't delete a plan	Move its vendors to another plan first.

Can I give a vendor a custom plan? Create a Hidden plan and assign it to that vendor.