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Troubleshooting

Vendor Visibility

Troubleshooting

ProblemWhat to do
Hidden vendor's product shows in searchCheck the vendor is set to Hidden, and whether the shopper is signed in to an allowed group.
Hidden vendor's product opens from a linkThe shopper is in an allowed group, or the vendor isn't hidden. Others get "not found".
A wholesale customer can't see a restricted vendorCheck the customer is in one of the Allowed Usergroups and is signed in.
Allowed groups have no effectThe vendor is Visible. Switch to Hidden.
Vendor Visibility isn't in the menuMarketplace store, module on, and the View vendor visibility permission needed.