FAQ

I can't see Billing & Plans. Only the store owner, or staff with the View billing permission, can open it.

Why can't CartWhizz send me an invoice? Your billing details are incomplete. Add them in Billing details.

Where do I find GST on my invoice? Open the invoice: tax is shown under the subtotal. Download the PDF for your accounts.

I was charged and the invoice still shows unpaid. Payments can take a few minutes to confirm. Check Payments; if it says Failed or nothing appears after an hour, contact CartWhizz support.

Does cancelling delete my store? No. Your products, orders and customers stay.

For plan prices see the pricing page. Questions about a charge: contact CartWhizz support from Help.