Failed deliveries and return pickups

Failed deliveries

When Delhivery could not deliver (customer not home, wrong address, phone off), the parcel shows Delivery attempt failed and appears under Logistics → Delhivery → Failed deliveries. Pick one action:

• Re-attempt: the courier tries again.
• Edit details: give a new phone number or address.
• Defer delivery: deliver on a later date, at most 6 days after the first failed attempt.

Delhivery applies the action within a few hours, and the result shows in tracking.

CartWhizz AI: "customer was not home for order 1001, try again" or "change the phone for 1001 to 98765 43210".

Return pickups

For an approved return, open the return and press Book Delhivery return pickup. Delhivery collects the parcel from the customer and brings it to your pickup location.

CartWhizz AI: "book a return pickup for order 1001".

Not available from Delhivery's API

COD remittance reports, weight disputes and proof of delivery are in the Delhivery One panel only.