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Troubleshooting

Vendor Debts

Troubleshooting

ProblemWhat to do
"Feature is not enabled"CartWhizz needs to switch this feature on for your store. Contact support.
Vendor Debts isn't in the menuYour store must be a marketplace, and the module must be on.
Payout wasn't reduced by the debtCheck the debt is Active (not pending) and the Vendor Debts module is on. Deductions happen when the payout batch is generated, not for batches made earlier.
Debt shows ₹0 repaidExpected, for the same reason.
Can't cancel a debtOnly active (or pending) debts can be cancelled.
Vendor disputes a debtCheck the description and your evidence; cancel it if it was raised in error.