How the email is sent

CartWhizz checks for restocked products every 5 minutes. For each person waiting, it sends the email when:

• the product (or the variant they chose) has stock again, and
• the product is still visible on your store.

So after you restock, the emails go out within about 5 minutes. Everyone on the list is emailed in the same round — first come, first served on the stock.

Things that stop the email

• The module is switched off.
• Your store's email isn't working (check Settings → Communications → Email Logs).
• The product is hidden or disabled.
• Only the parent product was restocked but the shopper signed up for a particular variant (or the other way round).

Each person once

After the email is sent, that sign-up is finished and is never emailed again. This keeps your store from emailing people every time stock goes up and down.

Deleting a product

Deleting a product also deletes its waiting list.