Troubleshooting + FAQ

Shoppers can't find a "Notify me" button.

Check three things: the module is on in Settings → Modules; the product's When out of stock is set to Show "Notify me when available"; and the product (or the chosen size/colour) really has 0 in stock. The form appears under the stock line on the product page.

I set a product to "Notify me" — what happens now?

When it sells out, its product page shows a Notify me form instead of a buy button. Shoppers who sign up appear in Products → Waiting for stock. If you'd rather sell the product while it's out, choose Allow Buy in Advance / Pre-order instead.

How many people are waiting for a product?

Open Products → Waiting for stock. The Waiting tab lists everyone who hasn't been emailed yet, with the product's current stock.

Will people be emailed every time I restock?

No, once per sign-up.

Do notifications go out if I switch the module off?

No. They resume when you switch it back on.

Can I send the alert by SMS or WhatsApp?

No, email only.

Can I change the email?

Not yet. It uses your store's email header and footer, but the text itself isn't in Settings → Communications → Email Templates.