Troubleshooting + FAQ

Shoppers can't find a "Notify me" button.

That's expected for now: the shopper button isn't on CartWhizz stores yet. A product set to "Notify me" shows as normally sold out.

I set a product to "Notify me" — what happens now?

Nothing visible until the button is available. Your setting is kept, so it will work once the button is added. If you'd rather sell the product while it's out, choose Allow Buy in Advance / Pre-order instead.

How many people are waiting for a product?

There is no admin view of the waiting list yet.

Will people be emailed every time I restock?

No, once per sign-up.

Do notifications go out if I switch the module off?

No. They resume when you switch it back on.

Can I send the alert by SMS or WhatsApp?

No, email only.

Can I change the email?

Not yet. It uses your store's email header and footer, but the text itself isn't in Settings → Communications → Email Templates.