Customer experience

Bulk Cart

Customer experience

  1. The buyer opens Bulk Order (/bulk-order).
  2. Upload — they click Download Template, fill it in, and drag the file onto the page or click Select File.
  3. Preview — they see:
    • Matched Products with image, SKU, price, stock (In Stock, Low Stock, Out of Stock or "Only 3 available") and line totals,
    • Unmatched SKUs, each with up to three Did you mean? suggestions they can pick,
    • an Estimated Total.
  4. They can remove items or change quantities, then click Review Order.
  5. Confirm — they click Add All to Cart and go on to checkout.

Messages they may see

  • File too large — over 2 MB.
  • Invalid file type — not a CSV.
  • "CSV must have a SKU column" or "…a Quantity column" — the header row is missing or misnamed.
  • A quantity above a product's maximum or below its minimum is refused for that product.
  • Bulk Order Not Available — the module is switched off.