Troubleshooting

Buyers can't find the Bulk Order page.

Check the module is on. Send them the link yourstore.com/bulk-order, and add it to your desktop menu in My store → Navigation (the automatic link is only in the mobile menu).

"Failed to process file".

The file is probably an Excel file. Save it as CSV and upload again.

"CSV must have a SKU column" / "…a Quantity column".

The first row must be the header: SKU,Quantity.

Lots of SKUs are unmatched.

• Check the SKUs on the products match exactly (spaces count).
• The product must be active.
• Variant SKUs are not matched — use the main product SKU.

Only part of my file was added.

Only the first 200 rows are read. Split the file.

"Bulk Order Not Available".

Switch on Bulk Cart in Settings → Modules.

Buyers are asked to sign in.

Your store doesn't allow guest checkout, so they need an account.