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CartWhizz Delivery at a glance

CartWhizz Delivery

CartWhizz Delivery at a glance

CartWhizz Delivery is for stores that deliver orders with their own riders: delivery staff on your payroll or freelancers who deliver for you, rather than a courier. It has three parts:

  • Delivery in your admin (Logistics → Delivery): a board of today's deliveries, your riders, the cash they hold and your delivery rules.
  • The CartWhizz Delivery app for riders (Android, installed from the link in your invite; it is not in the app stores): offers and tasks, the pickup and drop-off, the customer's delivery code, a photo, the cash collected, and cash handovers. In English and हिन्दी.
  • What the customer sees: a message with a delivery code and a tracking link when the rider leaves, and the code on their order page.

The CartWhizz Admin app on your phone can also assign riders and confirm cash handovers.

How a delivery goes

  1. You add riders. Each rider installs the app and scans the invite QR code to join.
  2. An order goes out. You dispatch it from the board or the order page, or it goes out by itself when it is confirmed or packed. You pick a rider, or offer it to riders on duty nearby; the first one to accept gets it.
  3. The rider picks it up and leaves. The customer then gets a 4-digit delivery code and a tracking link.
  4. At the door, the rider types the customer's code, takes a photo if you ask for one and enters the cash collected. The order is marked delivered by itself, and marked paid when the full amount was collected in cash. If the rider can't deliver, they pick a reason and you decide to try again or bring the parcel back.
  5. The rider hands in the cash. They request a handover in the app; you count the cash and confirm it.

What you need

  • Nothing to buy: the Delivery app is included in every CartWhizz plan.
  • The Delivery Riders module switched on (see Turn it on and choose your settings).
  • Optional: Hyperlocal Delivery, for outlets and delivery areas. Riders then get zones, and offers only reach riders whose zones cover the address. Without it, riders pick up from your store address and offers go to every rider on duty.
  • Staff permissions (in your staff groups): view_deliveries to see Delivery; manage_deliveries to dispatch orders, change delivery settings and see delivery photos; manage_riders to add, invite and suspend riders; manage_rider_cash to confirm handovers, adjust balances and export the cash ledger. The store's admin groups get all four; the store owner always has them.

What it does not do

CartWhizz Delivery records each delivery's status and the rider's location at the moment of each status change. It does not show riders on a live map, plan routes, pay riders or work out their earnings. Riders' phones need Android.

In this guide

The CartWhizz Delivery page has a short tour.

NextTurn it on and choose your settings