Troubleshooting

Shoppers don't see an estimate.

• Is Delivery Window on in Settings → Modules?
• The estimate appears after the shopper enters a pincode on the product page.

The date is too early.

The estimate doesn't add courier time yet. Increase Processing Time to cover packing and delivery.

The cutoff seems to switch at the wrong time.

Check the time zone. Timezone at UTC uses your store's time zone; if that is UTC too, a 14:00 cutoff is 7:30 PM in India. Pick Asia/Kolkata.

A holiday isn't skipped.

Check the date on the Holidays tab. Moving festivals need a new entry each year.

Different pincodes show the same date.

That's how it works today; the pincode isn't used in the calculation.

My changes don't show yet.

Settings can take a few minutes to update on the store. Refresh the product page.