Set up your order statuses

Open Settings → Order Statuses. Every store starts with the standard statuses (Pending, Paid, Processing, Shipped, Delivered, Completed, On Hold, Cancelled, Refunded, Failed and more). You can rename them, add your own and choose who is told about each one.

Add or change a status

1. Click New Status, or click an existing one to edit it.
2. Name — what you and your customers see. Admin Label, Customer Label and Vendor Label let each audience see a different word if you want.
3. Type — tells CartWhizz what the status means: Initial, Processing, Shipped, Complete, Cancelled, Refunded or Failed. Reports and automatic actions use the type, so choose it carefully.
4. Color — the badge colour in your lists.
5. Notifications — Notify Customer, Notify Admin and Notify Vendor decide who gets an email. Email subject sets the subject line.
6. Show on Kanban board — gives the status its own column on the board.
7. Save.

Drag statuses to change their order in menus. Translations holds the name and email subject for each language your store uses.

Good practice

• Add statuses that match how you work, for example "Packed" (type Processing) or "Out for delivery" (type Shipped).
• Don't delete a status that orders still use; rename it instead.