Troubleshooting + FAQ

No collection option at checkout.

• Check the module is enabled and the point's Status is Active.
• If you sell through a marketplace, a seller's point is only offered for that seller's items.

The product page doesn't show stock numbers. Link the point to a warehouse, and keep Show per-store stock on the product page on. Points without a warehouse show Collection available.

It says "Not available at this store" but I have stock. The linked warehouse shows zero for that product. Update the stock in that warehouse.

The fee is ₹0.20 instead of ₹20. The module's default fee is in paise: enter 2000 for ₹20. Each point's own fee is in rupees.

The customer didn't get the "ready" email. Use Mark ready for collection on the order; changing the status any other way may not send it. Check Settings → Email Logs.

Can I delete a point? Yes. Past orders keep the address the customer was told to collect from. To stop offering it for a while, set it to Disabled instead.

Can shoppers pay at the counter? Offer cash on delivery (or a "Pay at store" method) and limit it to collection with Payment Restrictions → Allowed Shipping Methods.

Does it work with the POS? Collection orders are online orders; you hand them over from the order page.

Still stuck? Ask CartWhizz AI in your admin or contact CartWhizz support from Help.