FAQ

Can I unlock a customer straight away? No. They can wait for the lockout to end or reset their password with Forgot password.

Does the lockout apply to my staff too? Yes. Admin, vendor and shopper sign-ins all use the same rule.

I blocked an IP but it still placed an order. Why? The block list is not enforced yet. It only records addresses.

Where do I turn on two-factor sign-in? In the Two-Factor Authentication module, not here.

Can I change the Rate Limits? No, they are set by CartWhizz, and the tab currently shows sample numbers.