Troubleshooting

Security

Troubleshooting

ProblemWhat to do
"Too many failed attempts" on sign-inWait for the lockout time, or use Forgot password.
I locked myself out of the adminWait for the lockout time. If you've forgotten the password, use Forgot password on the admin sign-in page.
Customers get locked out too easilyRaise Max Login Attempts or lower Lockout Duration.
A blocked IP can still use the storeKnown gap: the block list is not enforced yet.
Rate Limits tab numbers look wrongThey are sample figures, not live settings.
I can't see Settings → SecurityTurn the module on and check you have the View security permission.