Troubleshooting and FAQ
| Problem | What to do |
|---|---|
| No Ship with ShipMaxx card on the order | Connect ShipMaxx and switch Enabled on in Logistics → ShipMaxx → Settings. |
| Test connection fails | Check your ShipMaxx email, password and Channel ID, and that your account is active on the ShipMaxx website. |
| No couriers for an order | That pincode isn't served by ShipMaxx's couriers right now. Try Test serviceability with another pincode to confirm your setup works. |
| "Insufficient balance" | Top up your ShipMaxx wallet, then try again. |
| "KYC not approved" | Complete KYC on the ShipMaxx website. |
| Cancel refused | The parcel is too far along. It can't be cancelled; consider an NDR return instead if delivery fails. |
| I clicked Ship but nothing was booked | Dry-run is probably on. Check the banner on the Settings tab. |
| Orders are not shipped automatically | Check Auto-ship on paid is on and the order was paid online (COD orders aren't paid yet). If you have two carriers with auto-ship on, set the carrier on the shipping method. |
| Checkout doesn't show ShipMaxx prices | Set the shipping method's rate to Realtime (Carrier API) and carrier to ShipMaxx, and keep Show ShipMaxx rates at checkout on. |
| Tracking status looks old | It refreshes about every 15 minutes. Use Refresh on the queue. |
| I only see the Settings tab | You need the View shipping permission. |
Can I use ShipMaxx outside India? No.
Where is my wallet balance? In the ShipMaxx dashboard. It isn't shown in CartWhizz.