FAQ and troubleshooting

Checkout says no shipping is available for my address. No active method has a rate for that address. Check that: the method is Active; it has a delivery area that covers the address (or Default — all other destinations); the tier ranges cover the cart's weight and total; and the country, state and city are switched on in Settings → Countries / States / Cities.

Shipping is ₹0 when it shouldn't be. A tier has Rate 0, the cart is above the Free Shipping Threshold, or the products are marked Free Shipping.

Weight-based price is wrong. Check each product's weight on its Shipping tab. Weights are in grams.

The tracking link doesn't work. Check the carrier's Tracking URL Template includes {tracking}, and test it with Test URL.

Live rates don't appear. Check the carrier account is Enabled, saved, and Test connection succeeds, and that the method uses Realtime (Carrier API).

Where do I set the shipping estimate on the cart page? Settings → Settings → Checkout: estimate shipping on the cart.