How orders are created
- Checked before it's created. CartWhizz asks Shiprocket directly for the order details and creates your order only from that answer, so fake or repeated messages can't create orders.
- Never twice. The shopper's return, Shiprocket's update and a background check can all arrive; only one order is ever created.
- Missed returns are caught. If a shopper closes the tab right after paying, a background check picks the order up a few minutes later.
- GST uses the real delivery address, so an order to another state gets IGST, and one within your state gets CGST + SGST.
- Discounts are listed separately in the order notes: your store promotions, any Shiprocket coupon, and Shiprocket's prepaid discount.
- Address and payment method are saved as the shopper entered them in Shiprocket.
Orders that need your review
The order is still created, with a note on the order and an alert to your admins, when:
- the address is outside your delivery areas,
- an item sold out while the shopper was paying,
- the amount paid doesn't exactly match,
- Shiprocket's item list doesn't match the cart.
Read the note on the order and decide: ship anyway, contact the shopper, or refund.
On a multi-vendor store, the order is split per seller like a normal checkout.