Check Enable Shiprocket Checkout is on, credentials are saved and Test connection works, How shoppers check out isn't Off, and the place is switched on in Finance → Quick Checkout. Guests only see it if guest checkout is allowed.
Test connection says Shiprocket didn't accept the key and secret
Copy both again from your Shiprocket Checkout account (they are not your Shiprocket shipping login), and check Environment matches them (staging keys don't work on Production).
Shiprocket says the catalog links don't answer
Click Copy all and send the links again — they work as soon as your settings are saved, before you switch Shiprocket Checkout on. If you regenerated the token, the old links stop working.
Shopper paid but there is no order
Wait a few minutes; a background check confirms late payments. Still missing? Contact CartWhizz support with the time of checkout.
An order has a "needs review" note
Something needs your decision (address, stock or amount). Read the note and act.
Catalog links show Not reachable yet
Shiprocket hasn't called them. Re-send the values with Copy all. If you regenerated the token, Shiprocket needs the new links.
Catalog has not synced yet
Ask Shiprocket to run a catalog sync after onboarding.
