| The button doesn't show anywhere | Check Enable Shiprocket Checkout is on, credentials are saved and Test connection works, How shoppers check out isn't Off, and the place is switched on in Finance → Quick Checkout. Guests only see it if guest checkout is allowed. |
| Test connection fails | Check the API key, secret and company ID, and that Environment matches (staging keys don't work on Production). |
| Shopper paid but there is no order | Wait a few minutes; a background check confirms late payments. Still missing? Contact CartWhizz support with the time of checkout. |
| An order has a "needs review" note | Something needs your decision (address, stock or amount). Read the note and act. |
| Catalog links show Not reachable yet | Shiprocket hasn't called them. Re-send the values with Copy all. If you regenerated the token, Shiprocket needs the new links. |
| Catalog has not synced yet | Ask Shiprocket to run a catalog sync after onboarding. |
