A customer's account
Click a customer to open their account.
- Personal information — name, email, phone, language and timezone. Click Edit Information to change them.
- Addresses — their saved delivery and billing addresses.
- User Groups — the groups they belong to (Add to Group / Remove).
- Profile Fields — answers to any extra sign-up fields.
- Communication preferences — WhatsApp and Marketing email opt-in. Only send marketing to customers who opted in.
- Email verification — shows Verified or Not verified. Resend verification sends the email again; Mark as verified confirms it by hand (recorded in the activity log).
Help a customer sign in
- Send Reset Email — sends them a link to choose a new password. This is the safest option.
- Set Password — sets a new password for them directly. Their other sessions are signed out.
- Reset two-factor login — for a customer who lost their authenticator.
Active sessions
Active sessions lists the devices the customer is signed in on, with the device, IP address and when it was last active. Revoke all sessions signs them out everywhere, for example if they think someone else used their account.
Disable or delete
- Deactivate stops the account from signing in but keeps everything.
- Delete User (under Danger zone) removes the account; type the customer's email to confirm. Their past orders stay in Sales → Orders.