Messages and reviews

Messages

Customers → Messages holds conversations with customers, for example a question about an order. Open a conversation to read and reply. From an order, More Actions → Contact Customer starts a conversation about that order. On marketplace stores, customers can also message sellers when Settings → Settings → Checkout allows it.

Reviews

Customers → Reviews lists product reviews when Product Reviews is on. Approve, hide or delete reviews. Open Products → Edit product → Reviews to see only that product’s feedback. Add review records feedback received from a customer, with a private reviewer email, a 1–5 star rating and optional written text. Choose Pending or Approved; only approved entries affect the public average. Replying politely to a bad review usually helps more than hiding it.

Shopper chat

The CartWhizz AI shopping assistant answers shoppers on your storefront and hands them to your team when they ask for a person. See CartWhizz AI.