FAQ

A customer can't log in. Open their account and click Send Reset Email. If they use two-factor login and lost their phone, use Reset two-factor login. Check that the account is Active.

A customer never got the verification email. Click Resend verification, and check Settings → Email Logs to see whether it was delivered. If they confirm by phone, Mark as verified.

How do I give wholesale customers lower prices? Create a Wholesale customer group, add them to it, and add a group price on each product's Price Tiers tab.

Can I export my customers? Yes: Export All on Customers → Customers, or Users under Settings → Import / Export.

A customer wants their data deleted. Use Delete User on their account. Their orders remain for your accounts and tax records.