Blocked client experience
What a blocked visitor sees
Right now there is no friendly "blocked" page. A blocked visitor may still see some pages and products, but anything that talks to your store in the background fails: adding to cart, search, login, checkout and payment. To them the store looks broken.
Keep this in mind before blocking whole countries or large ranges — a genuine customer caught by mistake has no message telling them what happened or how to reach you.
When a customer says your store is not working
- Ask for their IP address and city or country.
- Put them in Test Access.
- If they are denied by mistake, add an IP Allow rule for their address, or narrow the rule that caught them.
Changes take a few minutes
New or changed rules apply within about 5 minutes. A visitor who was blocked can try again after you add an IP Allow.