Troubleshooting

I added a block but the visitor can still see my store.

• Wait up to 5 minutes.
• Check the module is switched on and the rule shows Active, not Inactive or Expired.
• Check there is no IP Allow that matches them — IP Allow always wins.
• A blocked visitor may still see some pages. They should not be able to add to cart, log in or check out.
• Their IP may have changed (common on mobile data).

My country rule does nothing.

• If the visitor's country can't be detected, country rules are skipped.
• Make sure Restrict by Country isn't what you are relying on — that switch does nothing; the module itself must be on.

Real customers say the store is broken.

They may be caught by a rule. Ask for their IP address and use Test Access. Add an IP Allow for them or narrow the rule. If you used Country Allow, customers outside your allowed countries are blocked.

I need to undo everything now.

Switch off Access Restrictions in Settings → Modules. All rules stop applying straight away and are kept for later.

The rule won't save.

Check the value: a valid IP address, a range like 203.0.113.0/24, or exactly two letters for a country. Reason must be filled in.