Admin walkthrough — manage submissions

Custom Forms

Admin walkthrough — manage submissions

  1. Open My store → Content → Forms.
  2. Click a form, then Submissions.

You see each submission with when it was sent and its status. You can:

  • Search the contents of submissions.
  • Filter by status: New, Read, Replied.
  • Click View to see every answer, the time and the sender's IP address.
  • Change the status — mark it Read, or Replied once you've answered the customer by email or phone.
  • Delete a submission.

There's no reply button in the admin; reply from your own email or phone. There's no CSV download of submissions yet.