Troubleshooting

The form doesn't show on my page.

• Is the form Active?
• Is the slug in the Form block exactly the form's slug?
• Did you save and publish the layout?

Customers can't send the form.

• Is there a required file field? Remove the Required tick or the field — uploads don't work yet.
• Has it reached Maximum Submissions?

I don't get emails for new submissions.

Fill in the Help department email in Settings → Communications → Email Settings. The form's own Notification Email isn't used yet.

The email doesn't say what the customer wrote.

That's how it works today. Open the form's Submissions in the admin.

I get spam submissions.

Tick Require CAPTCHA verification and choose Honeypot (hidden field).

"Field ID is duplicated" when saving.

Two fields have the same Field ID. Change one.